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Healthy Aging Alberta Systems Map

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Healthy Aging Alberta is updating the systems map in early 2024. Please complete this form to ensure your organization profile is updated for the new platform!

Systems Mapping and Healthy Aging Alberta


What is systems mapping?  

Systems mapping is a tool that creates a visual representation of a sector or a system to help name and identify the different elements and players and how they interact and work together. It illustrates all of the many actors and elements involved in the system and their links to one another. In the senior serving sector context, these actors could be community-based senior serving organizations, (CBSS) allied systems partners, and key stakeholders. By gaining an understanding of the relationships between each of these actors, the sector as a whole can work towards broader systems change. 


What is the CBSS Systems Map?  

The CBSS Systems Map originated with an objective to map the senior serving sector beyond a geographical representation. This involved illustrating the breadth of senior serving organizations across the province and understanding the relationships these organizations have with one another, taking into consideration the kinds of services provided and the needs of older adults in the community to understand the ecosystem in which these organizations operate. These relationships help organize the sector, noting connections and gaps in services at local, regional, and provincial levels. 


This high-level systems map demonstrates the benefit of mapping the system and how information in a map might be organized to understand better the complex relationships between organizations in the CBSS sector, and to support future planning within the sector. 


Systems mapping was identified as a key task after the What We Heard report was released in 2018 to understand and create a more coordinated sector. Further engagement with the community affirmed the desire for the sector to better understand and organize the sector, with direct feedback collected through online engagement sessions and a survey distributed to over 2,000 contacts. This survey helped to build Phase 1 of the Systems Map by collecting descriptive information about organizations and their current partnerships and collaborations. 


Why should I use it?  

The CBSS Systems Map is an organic tool that can be used by CBSS organizations to facilitate the understanding of the sector and its position in it. Some noted examples are: 

  • Organizations are linked by their connection to each other through partnerships and collaborations, and these connections are viewed within the map facilitating system navigation. 
  • Organizations can use the map to visually represent their connections to share with their funders or external stakeholders.  
  • Organizations can use the map to identify gaps in services, perform a needs assessment, and expand upon program or service offerings by themselves or by partnering with others. 
  • Organizations can use the map to see which new relationships can be built by seeing the connections and work other organizations are doing and making or requesting an introduction. 
  • The work an organization undertakes with seniors may complement work done by other organizations in their community, region, or province. The CBSS Systems Map is a simple tool to illustrate this alignment. 


How to use it  

To view the current CBSS Systems Map, access this LINK. (TO BE UPDATED IN 2024 WITH A NEW PLATFORM)

You can learn how to navigate the map by viewing a video tutorial or accessing the written guide


If you have questions or would like to add information to the CBSS Systems Map, please contact your Healthy Aging Alberta Regional Community Developer (RCD). 

HAA Regional Community Development Team:



  • By

    Healthy Aging Alberta

  • Published

    Feb 09, 2023

  • Subject Area
    • Non-profit / Charitable sector
    • Technology
    • Organizational Development
    • Information, Referral, & Advocacy
  • Audience
    • Government (Politicians, Policy Makers) and Health Authorities
    • Service Providers (Non-profits, Community Organizations, Local government)
    • Funders
    • Academics
    • Caregivers, Seniors & Volunteers
    • Government
    • Health Authorities
  • Category
    • Provincial Resources
    • Partnerships
    • Leadership & Development


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