Family Violence – Find Supports

Learn where to turn when faced with family violence or domestic violence, and know your rights and the law.

24-hour help

Family violence is a crime – Call 911 if you or someone you know is in immediate danger.

Call the Family Violence Info Line at 310-1818 to get help anonymously in more than 170 languages.

Help – online chat or helplines

Online chat

Hours: 8 am to 8 pm MST daily. Chat anonymously with trained staff.

Begin online chat 

How it works

1. Go to the online chat link.
2. Enter your information and click ‘Start’.
3. Watch for a pop-up window to know when the next chat staff is available.
4. When you see a message in the chat window, enter your message.

Things to know

• English only
• average chat session is 30 minutes
• set your Internet browser to private mode for a more secure chat
• there may be long wait times
• use a desktop computer for a faster and more stable connection
• if you lose your chat connection, log in again or call 310-1818 (Family Violence Info Line)
• after you finish, click ‘End chat’ before closing your browser

Reporting helplines

If you suspect someone is experiencing family violence or abuse, phone the:

• Alberta provincial abuse helpline: 1-855-4HELPAB (1-855-443-5722) – for assistance in more than 100 languages from 7:30 am to 8 pm, Monday to Friday
• Child Abuse Hotline: 1-800-387-KIDS (5437) – for help 24/7
• Protection for Persons in Care Reporting Line: 1-888-357-9339 – to report the abuse of an adult receiving care or support services from public funded service providers such as:
  • hospitals
  • seniors’ lodges
  • nursing homes
  • mental health facilities
  • shelters
  • group homes
  • addictions treatment centres
  • other supportive living settings

Health helplines

• Mental Health Helpline: 1-877-303-2642 – for mental health advice 24/7
• HealthLink: Call 811 – to find health care and get health advice 24/7

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