Unique help line aims to connect Albertans who need physical therapy during pandemic

Jennifer Lee

A new advice line set up to help Albertans with physical disabilities and injuries connect with rehabilitation advice during the pandemic is believed to be the first of its kind in Canada. As restrictions were put in place to control the spread of COVID-19, many people became increasingly isolated and clinic closures meant they lost access to crucial therapies.

The toll-free phone line (1-833-379-0563), set up by Alberta Health Services (AHS), is staffed by health-care providers such as physiotherapists and occupational therapists and operates from 10 a.m. to 6 p.m. seven days a week.

"We know that if we can't provide those services it can have a dramatic and negative impact on the health of individuals," said AHS vice president Sean Chilton.

"This is one of many solutions we believe can help people as we work through the difficulties that the COVID-19 pandemic has created."

The advice line is set up to support a range of Albertans, over the age of 18, including:

  • Those with existing health conditions that affect muscles, bones, and joints – including those awaiting or recovering from surgery. 
  • Those who have existing neurological conditions including Parkinson's, spinal cord injury, MS, brain injury, and stroke.
  • Those who are recovering from COVID-19.


Find out more on the Alberta Health Services Rehabilitation Advice Line for Albertans website.

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