Utilities Consumer Advocate

Type of Program
Home Support
Safety, Security & Personal Planning

The Office of the Utilities Consumer Advocate (UCA) was established in October 2003 to help educate and mediate for Alberta’s small business, farm, and residential electricity, natural gas and water consumers, and advocate for energy consumers.

What are some of the services that the UCA offers?

  • The UCA educates through a wide range of outreach and engagement activities.
  • The UCA advocates by representing the interests of residential, farm, and small business consumers in regulatory proceedings.
  • The UCA mediates disputes between consumers and utility companies and have a team of mediation officers who provide advice and information on energy-related issues like energy choice and charges on a utility bill.

Community members can learn more about their utilities and make more informed choices.